Refund policy

1. Who is eligible for a refund

• First-time buyers of a paid plan, within 14 days of activation.
• Customers with a technical issue we cannot fix within 7 days.
• Duplicate payments or transfers of the wrong amount.

2. When refunds are not available

• Second and subsequent renewals (you already had 14 days to evaluate the service).
• Accounts suspended for violating the terms of service.
• Inability to connect because your ISP or country blocks the service — use the free plan to test before paying.
• Requests submitted after 14 days.

3. How to request one

1. Email support@lycheevpn.com with the subject "Refund request".
2. Include your account email address and the transaction reference code.
3. Briefly describe the issue if there is one — this is optional.

4. Processing time

We confirm within 24 business hours and send the refund within 5 business days of confirmation. The money is returned to the same account used for payment.

5. After the refund

Your subscription ends as soon as the refund is processed. Your account returns to the free plan; devices exceeding the free plan's limit have their tokens removed and will need to log in again.